ORDERING FROM INFINITE ILLUSIONS
By Internet:
To order by the Internet, use our easy shopping cart interface by clicking
on the products you want. Then click "order" when you have made your
choices. You will be taken to a page to complete the information we need.
By Phone:
You can place your order with one of our helpful customer service
representatives by calling
1-800-YOYOGUY or
1-800-54-TORCH.
International customers please use 850-385-6463. Our operators are
available Monday through Saturday,. 11am-8pm EST, or leave a voicemail
message at other times.
By Fax:
Use our convenient fax service to place your order. Especially useful for
international orders. Our fax number is
1-850-668-5825.
By Mail:
You can mail your order to us at
Infinite Illusions
PO Box 3045
Tallahassee, FL 32315 USA
Please be sure to include a check or money order along with a detailed list
of the products you would like to purchase. Also make sure that the amount
you send reflects the correct shipping charges.
Our shipping charges are as follows:
- In the USA - Updated January 2006
- Total of items ordered is less than $25.00 - add $4.99 shipping and
handling
- Total of items ordered is $25.00 or more - add $6.99 shipping and
handling
- Certain products such as Unicycles cost more to ship. These products
will be marked. These products will calculate correct shipping for the 48
continental united states in the Shopping cart.
- For our customers in Alaska and Hawaii, for certain heavy products such
as Unicycles we will have to quote you exact shipping. If this is necessary
we will e-mail you for confirmation before shipping out or charging you for
your order.
- For very small orders such as yo-yo parts, small quanities of string,
etc...we will adjust the shipping prices lower in your favor to reflect the
smaller packages.
- International
-
For our International customers, please shop using our shopping cart. When
we receive your order we will e-mail you with the exact shipping price. We
will not ship your order to you, or charge your credit card until you agree
with the shipping fees. In some countries we may ask for a FAX confirmation
of your credit card on your first order.
- For Overseas shipping please contact us for exact prices. You can
e-mail us at infinite@pd.net. All
prices are in US funds, all payments must be made by an international money
order in US funds, by a check drawn from a US bank, or by credit card.
Small Print
- Except where color choices are offered, no guarantees are made as to
color availability. For online orders, if we are temporarily out of a
certain color, we will e-mail you to determine what you want us to do.
- Prices subject to change without notice.
- Some accessories, packaging, logos and colors may vary due to changes
from the manufacturers or availability.
- Most packages ship within 24 hours of receiving an order. Orders
shipping to an address within the USA usually arrive within 3-7 days
after we receive the order. In rare instances there are delays due to
product availability, in these cases please allow 3-6 weeks for
delivery. We will send partial orders when possible.
- International
shipping times vary.
- All orders are shipped out as soon as possible.
- If a requested item is out of stock, the order may be held for 10
working days, then partially sent. The unavailable items will be shipped by
first class mail as soon as they become available. Orders will be split
once at no charge. If a second split is requested by the customer,
additional shipping charges may apply. International orders will not be
split, but will be held until all items are available.
- Florida residents please add 7.5% sales tax.
- All information given to Infinite Illusions is confidential. We will
not give or sell your e-mail address to anyone else.
